REFUND POLICY

Refund Policy

We want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward refund and return policy outlined below.

1. Eligibility for Returns and Refunds

To be eligible for a return and refund:

  • The item must be unused, in its original condition, and in original packaging.

  • The return must be initiated within [insert number] days of the delivery date.

  • A valid proof of purchase (order number or receipt) is required.

Certain items are non-refundable, including:

  • Perishable goods

  • Intimate or sanitary items (e.g., undergarments, cosmetics)

  • Gift cards or downloadable products

  • Final sale or clearance items

2. How to Initiate a Return

To start the return process:

  1. Contact our customer support at [Insert Email or Contact Form Link] with your order number and reason for return.

  2. Our team will review your request and, if eligible, provide return instructions and a return address.

  3. Ship the item back to us using a trackable shipping method.

Please do not send your purchase back without prior authorization.

3. Refunds (If Applicable)

Once your return is received and inspected:

  • You will be notified by email regarding the status of your refund.

  • If approved, a refund will be processed to your original payment method within [insert number] business days.

Please note: Shipping charges (if applicable) are non-refundable. If your order included free shipping, a standard shipping fee may be deducted from the refund.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us within [insert number] days of receiving it.

5. Late or Missing Refunds

If you haven’t received your refund after the expected processing time:

  1. Check your bank account or credit card statement.

  2. Contact your payment provider — there may be a delay in posting.

  3. If you’ve done all of the above and still have not received your refund, contact us at [Insert Contact Email].

6. Return Shipping Costs

Unless the item is defective or incorrect:

  • The customer is responsible for the cost of return shipping.

  • We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

7. Cancellations

Orders may be canceled within [insert number] hours of purchase if they have not yet been processed or shipped. Contact us as soon as possible for cancellation requests.